{"id":55873,"date":"2025-12-22T13:02:38","date_gmt":"2025-12-22T18:02:38","guid":{"rendered":"https:\/\/www.gtt.net\/?page_id=55873"},"modified":"2026-04-10T10:57:55","modified_gmt":"2026-04-10T14:57:55","slug":"acceptable-usage-policy","status":"publish","type":"page","link":"https:\/\/www.gtt.net\/acceptable-usage-policy\/","title":{"rendered":"Acceptable Usage Policy"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-white-color has-text-color has-link-color wp-elements-9063756aecb6e66947b87d4ddaf7f338\" style=\"padding-top:0;padding-bottom:var(--wp--preset--spacing--80)\"><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"430\" class=\"wp-block-cover__image-background wp-image-7491 size-full\" alt=\"\" src=\"https:\/\/www.gtt.net\/wp-content\/uploads\/2023\/02\/legal.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/www.gtt.net\/wp-content\/uploads\/2023\/02\/legal.webp 2048w, https:\/\/www.gtt.net\/wp-content\/uploads\/2023\/02\/legal.webp?resize=600,126 600w, https:\/\/www.gtt.net\/wp-content\/uploads\/2023\/02\/legal.webp?resize=768,161 768w, https:\/\/www.gtt.net\/wp-content\/uploads\/2023\/02\/legal.webp?resize=1024,215 1024w, https:\/\/www.gtt.net\/wp-content\/uploads\/2023\/02\/legal.webp?resize=1536,323 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-70 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-13b16a16 wp-block-cover-is-layout-constrained\"><div class=\"wp-block-gtt-breadcrumbs\">\n\t<nav aria-label='breadcrumbs' class='rank-math-breadcrumb'><ul><li><span class=\"last\">Home<\/span><\/li><\/ul><\/nav><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-9132aa3e wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-a2fc1293 wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-26ef70db wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-emerald-color has-text-color has-link-color has-4-x-large-font-size wp-elements-907a244969acba9e286a785f590ba4c6\" id=\"acceptable-usage-policy\" style=\"line-height:0.9\">Acceptable Usage Policy<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-sticky-page-nav has-emerald-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-273db054 wp-block-group-is-layout-constrained wp-container-1 is-position-sticky\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--12);padding-bottom:var(--wp--preset--spacing--12);box-shadow:var(--wp--preset--shadow--large-dark)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-eb373e81 wp-block-group-is-layout-flex\"><nav style=\"font-style:normal;font-weight:500;line-height:1.2;\" class=\"has-x-small-font-size wp-block-navigation is-layout-flex wp-container-core-navigation-is-layout-caa1662b wp-block-navigation-is-layout-flex\" aria-label=\"Menu 10\"><ul style=\"font-style:normal;font-weight:500;line-height:1.2;\" class=\"wp-block-navigation__container has-x-small-font-size wp-block-navigation has-x-small-font-size\"><li class=\"has-x-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"\/legal-center\/\"><span class=\"wp-block-navigation-item__label\">Legal &amp; Regulatory Center<\/span><\/a><\/li><li class=\"has-x-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"\/privacy-policy\/\"><span class=\"wp-block-navigation-item__label\">Privacy Notice<\/span><\/a><\/li><li class=\"has-x-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"\/cookie-policy\/\"><span class=\"wp-block-navigation-item__label\">Cookie Notice<\/span><\/a><\/li><li class=\"has-x-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"\/acceptable-usage-policy\/\"><span class=\"wp-block-navigation-item__label\">Acceptable Usage Policy<\/span><\/a><\/li><li class=\"has-x-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"\/regulatory\/\"><span class=\"wp-block-navigation-item__label\">Regulatory Documents<\/span><\/a><\/li><li class=\"has-x-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\" href=\"https:\/\/health1.aetna.com\/app\/public\/#\/one\/insurerCode=AETNACVS_I&#038;brandCode=ALICSI\/machine-readable-transparency-in-coverage?searchTerm=106030279&#038;lock=true\" target=\"_blank\" rel=\"noopener\"><span class=\"wp-block-navigation-item__label\">Federal Health Care Pricing<\/span><\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide is-layout-grid wp-container-core-group-is-layout-63c0281d wp-block-group-is-layout-grid\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-border-color has-emerald-border-color has-emerald-trn-background-color has-background wp-container-content-e44c5f69 is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-64435e26 wp-block-group-is-layout-flex\" style=\"border-width:1px;border-radius:8px;min-height:100%;padding-top:var(--wp--preset--spacing--16);padding-right:var(--wp--preset--spacing--16);padding-bottom:var(--wp--preset--spacing--16);padding-left:var(--wp--preset--spacing--16);box-shadow:var(--wp--preset--shadow--small-dark)\">\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-b4a7cec3 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-6969d8c5 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-large-font-size\" style=\"font-style:normal;font-weight:700;line-height:1.2\">Jump to:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a href=\"#illegal\">1. Illegal use<\/a><\/p>\n\n\n\n<p><a href=\"#criminal\">2. Criminal violations<\/a><\/p>\n\n\n\n<p><a href=\"#email\">3. Email<\/a><\/p>\n\n\n\n<p><a href=\"#voice\">4. Voice service<\/a><\/p>\n\n\n\n<p><a href=\"#traffic\">5. Sending high volume of traffic to particular autonomous system<\/a><\/p>\n\n\n\n<p><a href=\"#speech\">6. Obscene speech or materials<\/a><\/p>\n\n\n\n<p><a href=\"#risks\" data-type=\"internal\" data-id=\"#risks\">7. Risks of the internet<\/a><\/p>\n\n\n\n<p><a href=\"#terms\">8. Additional terms and conditions<\/a><\/p>\n\n\n\n<p><a href=\"#complaints\">9. Complaints\/violations of AUP<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-container-content-3946f5a1 has-global-padding is-layout-constrained wp-container-core-group-is-layout-77c4b500 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<p>GTT\u2019s goal is to provide its clients with the best commercial Service possible. To accomplish this, GTT has adopted this Acceptable Use Policy (the \u201cPolicy\u201d).This Policy outlines acceptable use of GTT\u2019s data and voice network or a GTT-provided IP address block. All GTT clients and all others who use the Service (the \u201cclient\u201d, \u201cuser\u201d, \u201cyou\u201d, or \u201cyour\u201d) must comply with this Policy.<\/p>\n\n\n\n<p>GTT\u2019s clients who provide services to end users are responsible for such end-users compliance with the terms of this AUP and must take steps to ensure compliance by their users. By using or accessing GTT\u2019s Service, Clients agree to be bound by the terms of the AUP.<\/p>\n\n\n\n<p>GTT reserves the right to modify the Policy at any time, effective upon posting at http:\/\/www.gtt.net. Clients are responsible for monitoring this website for changes. Use of GTT\u2019s Services after changes to the AUP are posted on the website shall be deemed to constitute Client\u2019s acceptance of such new or additional terms of the AUP.<\/p>\n<\/div>\n\n\n\n<div id=\"illegal\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\">1. Illegal use<\/h2>\n\n\n\n<p>The GTT network or a GTT-provided IP address block may be used only for lawful purposes. Transmission, distribution or storage of any materials in violation of any applicable law or regulation is prohibited. This includes, without limitation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Material protected by copyright, trademark, trade secret, software piracy, patents or other intellectual property right without proper authorization.<\/li>\n\n\n\n<li>Engaging in activity that violates privacy, publicity or other personal rights of others. Material or speech that is obscene, abusive, defamatory, harassing, or threatening language constituting an illegal threat or violates export control laws.<\/li>\n\n\n\n<li>Exploitation of vulnerabilities in hardware or software for malicious purposes, such as exploitation of scripts presented on web pages (i.e., forms for answering questions or entering data).<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"criminal\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\"><strong>2. Criminal violations<\/strong><\/h2>\n\n\n\n<p>Violations of system or network security are prohibited, and may result in criminal and civil liability. GTT will investigate incidents involving such violations and may involve and will cooperate with law enforcement, if a criminal violation is suspected.<\/p>\n\n\n\n<p>Examples of system or network violations include, without limitation the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unauthorized access to or use of computers, data, systems, accounts or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or an attempt to penetrate security measures of another individual\u2019s system (known as \u2018hacking\u2019) is prohibited.<\/li>\n\n\n\n<li>Forging of any protocol or header information (such as but not limited to \u201cIP spoofing\u201d or \u201cheader poisoning\u201d) in any data transmission or otherwise engaging in any monitoring or interception of data not intended for the User without authorization is prohibited.<\/li>\n\n\n\n<li>Forging telephone numbers (\u201ccaller ID spoofing\u201d), scamming, using telephone calls or voice messages to impersonate, defraud or cause harm (\u201cvishing\u201d), illegal Robocalling, calling in violation of an official Do Not Originate (DNO) list, calling in violation of an official Do Not Call (DNC) list, calling in violation of any regulation that requires the called party to be able to \u201copt-out\u201d of future similar calls or transmission of unsolicited facsimiles (\u201cjunk faxes\u201d).<\/li>\n\n\n\n<li>Engaging in or permitting any network or hosting activity that results in the blacklisting or other blockage of GTT IP space is prohibited.<\/li>\n\n\n\n<li>Attempting to circumvent Client authentication or security of any hosts, network, or account (\u201ccracking\u201d) without authorization is prohibited. Simulating communications (\u201cphishing\u201d) from and\/or to a website or other service of another entity in order to collect identity information, authentication credentials, or other information from the legitimate users of that entity\u2019s service is prohibited.<\/li>\n\n\n\n<li>Exporting encryption software over the Internet or otherwise in violation of ITAR, to points outside the United States is prohibited.<\/li>\n\n\n\n<li>Using malware, DNS cache poisoning or other means (\u201cpharming\u201d) to redirect a user to a website or other service that simulates a service offered by a legitimate entity in order to collect identity information, authentication credentials, or other information from the legitimate users of that entity\u2019s service is prohibited.<\/li>\n\n\n\n<li>Activities that disrupt the use of or interfere with the ability of others to effectively use the GTT network, system, service, or equipment by utilizing programs, scripts, or commands to abuse (i.e., DDoS, SYN Floods, mail-bombing, broadcast attacks or similar attempts to overload a system).<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"email\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\">3. Email<\/h2>\n\n\n\n<p>Sending unsolicited mail messages is prohibited, including without limitation,<\/p>\n\n\n\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Client is prohibited from sending unsolicited bulk and\/or commercial messages over the Internet (\u2018spamming\u2019). This includes receiving replies from unsolicited emails, (i.e., \u2018drop-box\u2019 accounts) or configuring any email server in such a way that it will accept third party emails for forwarding (i.e., open mail relay). Bulk email may only be sent to recipients who have expressly requested receipt of such email messages through a \u2018verified opt-in\u2019 process. Users that send bulk email messages must maintain complete and accurate records of all email subscription requested, specifically including the email and associated headers sent by every subscriber, and shall immediately provide GTT with such records upon request. If a site has roaming users who wish to use a common mail server, the mail server must be configured to require user identification and authorization.<\/li>\n\n\n\n<li>Service must not be used to:\n\n<ol style=\"list-style-type:lower-roman\" class=\"wp-block-list\">\n<li>Send messages to any individual or entity who has indicated that they do not wish to receive a message from you.<\/li>\n\n\n\n<li>Collect or redirect responses from unsolicited messages sent from accounts on another Internet hosts or messaging services which violates this policy, or the equivalent policy or any other policy of any other Internet service provider or website.&nbsp; Moreover, unsolicited messages sent from accounts on other Internet hosts or messaging services may not direct the recipient to any website or other resource that uses GTT\u2019s network or a GTT-provided IP address block.<\/li>\n\n\n\n<li>Purchase lists of email addresses from third parties for mailing to or from any GTT hosted domain, or referencing GTT account, is prohibited.<\/li>\n\n\n\n<li>Distribute Internet Viruses, Worms, Trojan Horses, flooding, mail bombing, or denial of service attacks or distributing information regarding the creation of such viruses, worms, etc. for reasons other than mitigation or prevention is prohibited.&nbsp; Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment is prohibited. &nbsp;Transmitting, distributing or storing information or material, that, as reasonably determined by GTT, is threatening, abusive, violates the privacy of others or which violates any applicable law or regulation, that is harmful to or interferes with GTT\u2019s provision of Service, the GTT network or any third party\u2019s network, equipment, applications, services or websites, that is fraudulent or contains false, deceptive or misleading statements, claims or representations (i.e., phishing), and deceptive marketing practices including, without limitation to, practices that violated United States Federal Trade Commission\u2019s guidelines for proper online marketing schemes is prohibited.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div id=\"voice\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\"><strong>4. Voice service<\/strong><\/h2>\n\n\n\n<p>The following activities are strictly prohibited when using a Voice Service:<\/p>\n\n\n\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Automated Dialing \u2013 The Service must not be used with any device or software that automatically dials telephone numbers.<\/li>\n\n\n\n<li>Short-Duration Calls \u2013 The Service must not have 10% or more of answered calls with a duration of six (6) seconds or less.<\/li>\n\n\n\n<li>High Unanswered Call Ratio \u2013 The Service must not have 60% or more of calls that remain unanswered.<\/li>\n\n\n\n<li>Excessive Call Attempts \u2013 The Service must not generate more than five (5) call attempts per second.<\/li>\n\n\n\n<li>Network Congestion \u2013 The Service must not be used to generate calls intended to overload or congest any network or equipment.<\/li>\n\n\n\n<li>Self-Calling (Looping) \u2013 The Service must not be used to initiate calls that route back to the originating point (e.g., calling oneself).<\/li>\n\n\n\n<li>Abnormal Calling Patterns \u2013 The Service must not generate calls outside of the normal calling profile without prior written consent.<\/li>\n\n\n\n<li>Caller ID Misrepresentation \u2013 The Service must not be used to make a call appear as if it originates from a location or number other than its true source.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div id=\"traffic\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\"><strong>5. Sending high volume of traffic to particular autonomous system<\/strong><\/h2>\n\n\n\n<p>If the traffic to and from a particular ASN exceeds 10% of client\u2019s monthly Committed Data Rate (CDR) then GTT makes no guarantee of performance towards packet loss and\/or latency to and from that ASN. The above is also applicable to \u201cTransit\u201d Autonomous systems which are used to reach the end user destinations.<\/p>\n<\/div>\n\n\n\n<div id=\"speech\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\"><strong>6. Obscene speech or materials<\/strong><\/h2>\n\n\n\n<p>Transmission, distribution or storage of any material or speech in violation of any applicable law or regulation is prohibited.&nbsp; The use of GTT\u2019s Network, GTT-provided IP address blocks, or voice service to advertise, transmit, store, post, display or otherwise make available any of the following is prohibited: child pornography or obscene content; speech or materials that violate privacy, publicity or other personal rights; or defamatory, harassing, or threatening content. GTT does not prohibit any material or speech allowed by law.&nbsp; GTT is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through GTT\u2019s network, voice service or using a GTT-provided IP address block.<\/p>\n<\/div>\n\n\n\n<div id=\"risks\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\"><strong>7. Risks of the internet<\/strong><\/h2>\n\n\n\n<p>Downloading content (including receiving emails) from the Internet which may introduce viruses or other harmful features to the client\u2019s computer,<\/p>\n\n\n\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Purchase goods or services using the Internet Transmitting confidential information over the Internet (such as credit card numbers or other business information), or some activities that clients can perform when accessing the Internet may be harmful or cause loss to client, other people that may access client\u2019s service, or client\u2019s equipment including, without limitation:\n<ol style=\"list-style-type:lower-roman\" class=\"wp-block-list\">\n<li>Accessing and viewing content on the Internet or otherwise available through the service that may be offensive to some individuals, or inappropriate for children.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Client shall bear all risk associated with the activities referred to in paragraph (a) above and GTT does not have any liability for any claims, losses, actions, damages, suites or proceeding arising out of or otherwise relating to such activities.<\/li>\n\n\n\n<li>Client may minimize the risk of accessing illegal or offensive content as well as managing use of the Internet by using a filtering solution.&nbsp; GTT does not provide these filtering solutions as part of the Service and it is the client\u2019s responsibility to implement these measures.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div id=\"terms\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\"><strong>8. Additional terms and conditions<\/strong><\/h2>\n\n\n\n<p>The use of the GTT network or a GTT-provided IP address block by a Client is subject to the terms and conditions of any agreements entered into by such Client with GTT.&nbsp; This AUP is incorporated into such agreements by reference.<\/p>\n<\/div>\n\n\n\n<div id=\"complaints\" class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cad9bce wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-3-x-large-font-size\">9<strong>. Complaints\/violations of AUP<\/strong><\/h2>\n\n\n\n<p>Any complaints regarding prohibited use or other abuse of the GTT Network, including violations of this AUP, should be submitted via&nbsp;<a href=\"\/online-abuse-form\/\">https:\/\/www.gtt.net\/online-abuse-form\/<\/a>.&nbsp;&nbsp;Please include all applicable information that will assist GTT in investigating the complaint.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":74,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/blocks.php","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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